Consular services

Consular services 

The Consular Services Charter outlines the consular services and assistance provided by the Australian Government. In some circumstances, our assistance may be limited. 

The Consular Services Section is open 0800-1600 hours Monday to Friday (excluding public holidays). If you require consular assistance, please call +62 31 9920 3200 during these hours or email [email protected]  

If you or someone you know require urgent assistance outside our normal office hours, including weekends and public holidays, please call the Consular Emergency Centre in Canberra directly on +61 2 6261 3305 from overseas or 1300 555 135 within Australia. 

Consular assistance 

List of law firms 

List of translation services 

List of hospitals 

List of counselling services 

List of funeral services 

 

Disclosure: 

Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at Privacy | Australian Government Department of Foreign Affairs and Trade (dfat.gov.au) or by requesting a copy from the Department.